TERMS & CONDITIONS

1. In General

1.1 Access to and use of this website and the products and services available through this website are subject to the following terms, conditions and notices. By using the Services you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.  Nothing in this contract excludes or affects your statutory rights.

1.2 Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire website.

1.3 This website also contains links to other websites, which are not operated by LASHEYCHANEL. LASHEYCHANEL has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

2.1 Here at LASHEYCHANEL we are dedicated to protecting the privacy of each and every one of our customers. We will not disclose any information regarding our customers or visitors to the site to any third parties apart from where it is part of providing a service to you – this includes; arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research or when you have given us your permission to do so.

2.2 CONSENT

LASHEYCHANEL will not provide or sell any of your personal details or any credit card information to third parties (excluding partners from whom you may have linked to our site) without your permission.

2.3 COMMUNICATION & MARKETING

If you have made a purchase from the website we may occasionally update you on our latest products and offers via e-mail. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of Lasheychanel.com

All LASHEYCHANEL members have the option to unsubscribe from marketing communications from us. If you do not wish to continue to receive e-mails from us and/or selected third parties you should opt-out clicking on the "unsubscribe" link in any emails which we might send you this will then suspend your e-mail notifications however you can sign up again if you wish to do so.

 

2.5 PROTECTING YOUR SECURITY

We may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity - a credit check is not performed and your credit rating is unaffected.

2.6 TRANSFERS OF YOUR INFORMATION

The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for LASHEYCHANEL or one of our suppliers. Such processing may, for example, be required in order to fulfil your order, process your payment details or provide support services.

Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

2.7 DISCLOSURES OF YOUR INFORMATION

We may disclose your personal information to any of our group of companies. We may also disclose your personal information to third parties:

  • in the event that LASHEYCHANEL sells or buys any business or assets;
  • if LASHEYCHANEL or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of LASHEYCHANEL, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

2.8 THIRD PARTY SITES

When shopping on Lasheychanel.com you may come across links to and from the websites of our partner networks and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for their content. Please check these policies before you submit any personal data to these websites.

 

2.9 Prohibitions

2.9 You must not misuse this website. You will not: commit or encourage a criminal offence; transmit or distribute a virus or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. LASHEYCHANEL will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.

 

3 Terms of Sale

3.1 By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

3.2 Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or for uncontrollable forces which we will not be responsible. Please see our Delivery Charges notice for further information.

3.3 We accept orders from individuals in the UK, and European Economic Area (EEA).  If you order products from our site for delivery outside the UK they may be subject to import duties and taxes.  We are not responsible for the payment of such duties and taxes.

By placing an order with us you are confirming that you are legally capable of entering into a binding contract; you are at least 18  years old and you live in one of our serviced countries.  We will not process an order until payment is received in full.  Once an order has been processed we are unable to amend it. 

3.4 LASHEYCHANEL retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will always be LASHEYCHANEL. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to such changes.

3.5 PAYMENT & DELIVERY

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed.

Your card will be debited once the order has been accepted.

All international currency rates displayed on this website are given as a guide price only and may not match the exact amount charged by your bank.  The bank that has issued your credit card determines the exact exchange rate that you will pay, as you will always be charged in Britsh Pounds on our website.  In general it will match very closely with the going exchange rates.  Any custom fees, taxes and duties are the sole responsibility of the customer.

Please ensure that all delivery information is correct, as we are unable to amend any details once your order has been despatched.

We will make every effort to deliver your order within the estimated timescales.  We will not be responsible for any delay or failure of delivery services caused by events outside our control. 

LSC Unlimited Standard Delivery 

-By subscribing to LSC Unlimited you will be charged £7.99 and your membership will be valid for a period of 12 months from the date of purchase. LSC Unlimited membership entitles you to unlimited Standard Delivery (2-3 working days) to valid UK postcodes only and is subject to delivery cut off times. Please note this excludes Northern Ireland.

-Full details of postcode restrictions and delivery cut off times can be found upon request.

-LSC Unlimited will not automatically renew. Upon expiry you will have to re-subscribe, or pay for normal delivery services. LASHEYCHANEL will contact you before expiration of your membership so you are aware of the upcoming expiry. 

-There is no limit to the order value or how many times you order with LSC Unlimited.

-It is the responsibility of the customer to use LSC Unlimited in accordance with the Terms and Conditions. Any breach will result in the termination of membership and no refund will be given.

-LASHEYCHANEL have the right to refuse/revoke/suspend memberships and to make changes to Terms and Conditions at any time. 

-You will be notified if any significant changes to the Terms and Conditions occur. All other LASHEYCHANEL Terms and Conditions still apply.

-LSC Unlimited is for personal use only and not to be used for business, re-sale or wholesale purposes.

-Once purchased, LSC Unlimited is non-refundable.

To use this service:

-You must have a valid LASHEYCHANEL account, be a registered customer and be logged into your account.

-Add LSC Unlimited to your bag. Any items bought as part of the same order will be delivered using the LSC Unlimited delivery service. Delivery cut off restrictions apply.

-Delivery address must be a valid UK postcode (excluding Northern Ireland) and not a restricted postcode.

Whilst LASHEYCHANEL endeavour to ensure delivery by the delivery timescales outlined within these Terms and Conditions, we and our delivery service providers may be unable to do so due to circumstances/events beyond our/their reasonable control. LASHEYCHANEL will not be responsible for any delay or failure of delivery services due to circumstances/events beyond our/their reasonable control.

 

12. Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

Any complaint should be sent in writing to our email address info@lasheychanel.com highlighted complaint,  We reserve the right to revise, change or amend these terms and conditions to reflect changes in technology, payment methods, changes in UK law or for any other reason within our sole discretion.